Return & Claims Policy

Wholesale Funeral Products Australia supplies products exclusively to funeral professionals and trade customers. Due to the sensitive nature of our products, all returns and claims are subject to the conditions outlined below.

Claims for Damaged, Faulty or Incorrect Items

Any damaged, faulty or incorrectly supplied items must be reported within 7 days of receiving your order.

Please email sales@funeralproducts.com.au with:

• Your invoice or order number
• Details of the issue
• Clear photographs of the product and packaging

Claims submitted outside of this timeframe may not be accepted.

Where a product is confirmed as faulty or incorrectly supplied, Wholesale Funeral Products Australia will provide instructions for return, replacement, credit or refund as applicable.

Change of Mind & Incorrectly Ordered Items

Returns for change of mind, incorrectly ordered products or unsuitable sizing may be considered within 21 days of receipt, subject to approval.

Approved returns:

• Must be unused and in brand-new resaleable condition
• Must be returned in original packaging
• Are returned at the customer’s expense
• May incur a 20% restocking and processing fee

A repackaging fee of up to $25 may apply where original packaging is missing or damaged.

Non-Returnable Items

Due to the sensitive nature of funeral products, any item that has come into contact with ashes is strictly non-returnable under any circumstances.

The following items are also not eligible for return:

• Conscious Clay items
• Specials or clearance stock
• Custom or special-order items
• Used, damaged or marked products
• Items returned without approval

Return Packaging Requirements

Returns must be packed securely to prevent damage in transit.

Where possible, items should be returned in the original outer packaging supplied by Wholesale Funeral Products Australia.

Do not attach shipping labels, tape or markings directly to the product packaging. Products must be placed inside an outer carton or satchel.

Items must not be returned by marking parcels “RTS” or “Return to Sender”. Any return sent without prior approval may be refused.

Refunds or credits may be declined where returned packaging has been damaged, written on or defaced.

Return Shipping Responsibility

For approved change-of-mind or incorrectly ordered returns, freight costs are the responsibility of the customer.

If a return is approved due to a supplier fault or incorrect supply, a return freight label will be provided where required.

Important Information

All returns must be approved by Wholesale Funeral Products Australia prior to being sent back to our warehouse.

Unauthorised returns may be refused or returned to sender at the customer’s expense.

Wholesale Funeral Products Australia is not responsible for returned goods lost or damaged in transit.

Once goods are received and inspected, we will advise whether a credit, exchange or refund has been approved.

Contact Us

For all return requests and claims, please contact:

sales@funeralproducts.com.au
03 8394 3285