Returns Policy

WHAT can be returned?

All products are returnable as long as they are in unused brand new condition. 'Change of mind' returns incur a 20% of the item value restocking and processing fee. 

WHEN do items need to be returned by?
21 days from the receipt of goods. 

WHERE do items need to be returned to?

Wholesale Funeral Products Australia 7/61 Wattle Rd Maidstone Victoria Australia 3012 

HOW do customers return items?

Please send your order with a tracking number and a copy of this order summary to the following address. Once we have received your order and assessed and approved your application for return, an exchange, credit or refund can be arranged. 


SHIPPING for returns?
Shipping rates are not refundable

CREDIT for returns?
Once we have received your order and assessed and approved your application for return, an exchange, credit or refund can be arranged. 

Instore return option?
Funeral industry customers can return an item in store at the above address. 

Packing materials?
Items need to be in orginal packaging for returns yes.

 

 

Phone 03) 9018 8056

Email: warehouse@funeralproducts.com.au