Returns Policy

We understand that sometimes an item may not meet your or your client’s expectations. To support our funeral professional customers, we offer a clear and simple returns process.

What can be returned?

All products may be returned provided they are in unused, brand-new condition and meet the return criteria outlined below.

  • Change-of-mind, incorrectly ordered items, or items that are the wrong size for your needs may be returned at the customer’s expense and may be subject to a 20% restocking and processing fee.
  • Items must be returned within 21 days of receiving your order.
  • Items must be returned in their original packaging. A repackaging fee of up to $25 may apply if original packaging is not included.
  • Specials stock and Conscious Clay items are final sale and excluded from returns.

Where should items be returned?

Wholesale Funeral Products Australia
36 Drake Blvd
Altona, Victoria 3018
Australia

How to return items

  1. Repack the item securely in its original packaging. Do not attach labels directly to the product box—place it inside a satchel or outer box.
  2. Include a copy of your order summary with the returned goods.
  3. Email the tracking number to: sales@funeralproducts.com.au once your return has been sent.
  4. Once received and assessed, we will contact you to arrange a credit, refund or exchange, if eligible.

Return Shipping Responsibility

  • For change-of-mind, incorrectly ordered, or wrong size returns, return shipping is the customer's responsibility.
  • If you received a faulty product or were sent the incorrect item, please notify our team as soon as possible. We will supply a prepaid return label in these cases.

Refunds, Credits & Exchanges

Once your return is received and approved, we will confirm whether a credit, refund or exchange will be issued.

Excluded Items

The following are not eligible for return:

  • Specials stock / clearance items
  • Conscious Clay items
  • Any item that has come into contact with ashes
  • Used or damaged products

Packaging Requirements

Returns must be securely packed in the original packaging.
A repackaging fee of up to $25 may apply if this is not adhered to.

Important Notes

  • We cannot refund items lost in transit or not delivered to our warehouse.
  • Refunds will not be issued for items returned with shipping labels attached directly to the product packaging.

Contact Us

If you have any questions, please contact our team: